Your Questions, Answered
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Shipping costs are calculated at checkout: 📦 I ship via tracked courier. The shipping rate for bigger orders (€7 for Germany / €14 for selected European countries) will be displayed in your cart once you enter your delivery address. Smaller orders containing only stickers and postcards qualify for a reduced shipping rate (€2 - €3), but please note that those smaller shipments are untracked. Please note: minimum order amount is €6.
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As a small, independent business, I don’t benefit from the discounted shipping rates that large corporations do. I pay the standard market price for every package. Additionally, I choose to use high-quality, fully tracked shipping for bigger orders. This ensures your items are protected and that you can follow their journey until they reach your doorstep. While this may cost a bit more, it provides the security and reliability your order deserves. Smaller orders qualify for a standard more affordable shipment but they are untracked.
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I am based in Germany (Berlin) and I ship to Germany and most European countries. If you experience any issues with your shipment or your order, please contact me via the website contact form or by email (scarlettreadingtarot@gmail.com).
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Yes, the minimum order value is € 6 (excluding shipping fees). This helps me keep the processes efficient and sustainable.
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I offer both genuine and synthetic leather options. To be sure, please check the product description:
Genuine Leather: I source the leather from a local vintage leather shop, ensuring authenticity and a unique character.
Synthetic Leather: In the product description it will be clearly labeled as "synthetic leather".
Please note: all journals are hand made by me.
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I design and draw my stickers digitally and partner with a professional printing service to ensure top-tier quality. These stickers are highly durable and perfect for journaling, as well as decorating your water bottles or laptops.
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I aim to process every order as quickly as possible! I typically ship Monday through Friday, between 10:00 AM and 5:00 PM (CET), based on local post office hours.
Timing: Orders placed outside these hours or during weekends will be processed on the next business day.
International Orders: Please note that shipping outside of Germany may take a bit longer.
Tracking: For your peace of mind, all shipments are tracked. You will receive a tracking number as soon as your package is dispatched so you can follow its journey.
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No, I do not accept returns or exchanges. As a small, independent business, I personally handle every single step of your order—from the moment it's placed to the final packaging. Since I manage everything myself without a team, all sales are final.
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Hi! I’m Alessandra. A few years ago, I left my home country to move to Berlin and follow my creative dreams. As a millennial artist, I personally create everything you see here. From digitally designing my stickers to handcrafting each journal, every item is made with love and care by me. I manage every step of this journey on my own, and I’m so happy to share my passion with you. If you have any questions, please don’t hesitate to reach out!